It’s the process, not the people

W. Edwards Deming “85% of the reasons for failure are deficiencies in the systems and process rather that the employee. The role of management is to change the process rather than badgering individuals to do better. Having problems with your processes? Send us a quick note below to set up a 27 minute free consult.

What is the uncontrollable in your business?

Update below. (Original post 12/20/18) Society, culture, politics, economics and technology are all playing a much larger role in how we create, process and deliver products and services. The pace is faster, the risk is becoming not bigger but broader. There are so many more items to think about when marketing products and services. The […]

What happened to marketing? Where did it go?

When was the last time you received a letter from the from the owner of the company thanking you for buying their product? When was the last time you walked down the street to your local grocer to see the owner helping you and other customers? What about the quality of products you bought, was […]